Frequently Asked Questions

Add the products you want to your cart, then submit an enquiry from the cart page via WhatsApp or email. Our team will confirm final pricing, availability and delivery timelines with you directly before anything is dispatched.

No. We don't process any online payments through the website. Once your enquiry is confirmed, payment is collected via bank transfer or UPI directly with our team — never through a third-party checkout on this site.

Yes, absolutely. Visit our Bulk Order page and share your requirement — product, quantity and delivery city — and we'll get back to you with wholesale pricing within one business day.

Yes, GST invoices are available for all machine and bulk blank purchases. Please share your GSTIN when submitting your enquiry.

Yes, we ship pan-India through trusted logistics and courier partners. Delivery timelines typically range from 2–7 business days depending on your location and the product.

Heat press machines, printers and laser markers are securely crated or double-boxed with protective foam before dispatch to minimise transit damage.

Once your order is dispatched, we share the courier tracking details over WhatsApp or email so you can follow your shipment.

Yes, machines carry the standard manufacturer warranty, and our team provides additional support for setup and troubleshooting even after the warranty period.

Yes. For most machines we can share a demo video, and for larger equipment our team can walk you through setup and first-use over a call.

Yes, genuine spare parts (Teflon sheets, heating elements, silicone pads, etc.) are available for most machines we sell — just reach out with your machine model.

It depends on the products you plan to sell. Message us on WhatsApp with your product idea and budget, and our team will recommend a specific machine or combo.

Products found defective on delivery can be reported within 48 hours for replacement or repair. Please see our full Refund & Returns page for details.

Orders can usually be cancelled before dispatch. Once a machine has shipped, cancellation is handled case by case — contact our support team as soon as possible.